We’re on the hunt for a brilliant and passionate Customer Success Manager to join our growing team and help our partners unlock their full potential.
Explorads is a business and partnership powerhouse, managing a vast global network of clients and overseeing millions of dollars in monthly revenue. Our expertise lies in building long-term strategic relationships, maximizing performance, and helping our partners thrive through data-driven insights and customized support.
As our next CSM, you’ll become the go-to person for our strategic partners – guiding them through onboarding, boosting their performance, and helping them achieve real, measurable growth. You’ll be working closely with cross-functional teams to ensure our clients are not just happy – they’re thriving.
If you love working with people, speak data as a second language, and enjoy turning good relationships into great partnerships – we want to meet you.
What you’ll do:
- Own and grow relationships with key clients, becoming their trusted advisor
- Monitor performance metrics and identify new growth opportunities
- Lead onboarding processes and training for new partners
- Conduct business reviews and deliver actionable insights
- Be the voice of the customer inside the company
What you bring:
- 2+ years of experience in Customer Success, Account Management, or a similar role.
- Excellent communication skills in English (written & spoken)
- Experience in AdTech – a big advantage
- A proactive mindset and problem-solving attitude
- Analytical thinking and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Team player vibes